Services problem of Samsung (White paper) Essay

Services problem of Samsung (White paper) - Essay Example One of the critical areas is customer service, and Samsung suffers an epic service problem. In order to correct this problem, a PRS program needs to be implemented. It is cost effective and will spare the company revenue which will have been lost by disgruntled customers. Brand 2 is an international customer relation consultant with an access to the best minds in the service providers. It has a long history and a wide range of customer relations programs and successes in the media industry. Samsung does not require bad publicity in a highly competitive world. Bad publicity tends to scare aware prospective investors and potential customers. Brand 2 can change that and ensure that not only satisfied customers, but also an efficient service team that responds, connects and performs to its level best. This problem is underscored. Samsung customer service ranks no 465 out of the 747 companies that have a Customer Service Scoreboard rating. According to the survey of 1,771 customers of Samsung, there are 1,692 negative comments. This is an overall score of 29.97 out of a possible 200 based upon 1831 ratings. The score rates Samsung customer service and customer support as inadequate. With the highly competitive nature of the technology industry this might be the waterloo of Samsung. Most customers complained of the staff rudeness and dishonesty. The negative comments keep repeating themselves. This is not only a ticking time bomb but a disaster as far as public relation is concerned. For a company of Samsung nature this certainly something that needs urgent attention. The general nature of mankind is to promote negativity; in as far as customer relation is concerned, this poses a major risk. Negative news sells. (KS consulting limited) Unhappy customers spread the word! Depending on the industry this can even be worse. Today, the dangers of negative word-of-mouth are copious;

Fs3010c Essay Example | Topics and Well Written Essays - 2000 words

Fs3010c - Essay Example Financial institutions with significantly larger subprime mortgage portfolios therefore faced difficult situations in managing the losses and consequently went out of business owing to large losses sustained as a result of mass scale defaults by subprime borrowers. There are various reasons as to why financial institutions failed and consensus have now emerged that it was the failure of financial regulatory system of developed countries that resulted into the excessive risk taking by financial institutions. This excess risk taking therefore resulted into the failure of some financial institutions. What is also critical is the fact that systematic failure of financial institutions created negative impact on the economy and system as a whole experienced bank runs also. Northern Rock was one of the glaring examples of the failure of financial institution resulted due to imprudent risk management policies and practices. This paper will therefore provide an in-depth overview of the failure of Northern Rock and whether it was due to failure of regulatory agencies? It is generally believed that the financial crisis started as a result of subprime borrowers who failed to pay on their obligations when they became due. Subprime borrowers are those borrowers who normally do not fall into the acceptable category of borrowers due to their poor credit history. However, subprime borrowers also offer an opportunity to financial institutions to earn higher returns because of their high risk and most of the financial institutions jumped on this opportunity and started to lend in subprime market extensively. Most financial institutions however, also securitized their mortgage portfolios including subprime portfolios in order to recoup their liquidity drained as a result of lending to subprime borrowers. Most of financial institutions however, found themselves in trapped in this complex web as their repayment capacity against mortgage baked securities was